Quality Policy

As Termo Isı Sistemleri, we aim to provide high-quality products in the production of condensing boilers and burners, while ensuring customer satisfaction, protecting employee health, and safeguarding the environment. To this end,

The ISO 9001 Quality Management System ensures the continuous improvement and monitoring of the following objectives.

• When manufacturing our products, we comply with legal requirements, emphasize lean production techniques, increase efficiency with mass production lines, and work with our employees to continuously improve with the goal of achieving zero defects.
• We empower our employees by taking their satisfaction into consideration and supporting their continuous development through their participation in decision-making processes,
• We identify risks in advance to ensure a safe working environment, provide occupational safety training to all employees, and take preventive measures to prevent accidents,
• We strengthen our branding strategy with innovative technologies by creating products that contribute to ecological balance, the environment, and energy efficiency through product design and quality, and support recycling,
• We reduce waste and use energy and raw materials efficiently,
• We maintain cooperation with our suppliers, whom we consider our business partners, ensuring their compliance with quality, environmental, and occupational health and safety systems and regulations, and within the framework of ethical rules.
• We listen carefully to customer complaints and produce quick and permanent solutions. We continuously develop our authorized service network with a focus on customer satisfaction. We regularly monitor customer satisfaction, § We maintain and commit to a corporate structure that treats customers and employees with reliability and fairness.