Warranty Conditions

WARRANTY CONDITIONS

All auxiliary and main equipment together with burner components used on ECOSTAR Burners, if used according to described burner maintenance, setting, and working conditions and operated under related mechanical, chemical and thermal effects are under warranty for 1 year by starting the date of producer’s invoice.

This guarantee is only valid if burner is commissioned and maintained by our authorized services. Commissioning is subject to payment.

• Any damage arising out of or in relation to customers’ non-compliance to their responsibilities with regards to installation, commissioning, operation, and maintenance,
• Any damage arising out of or in relation to commissioning, repairs and maintenance carried out by unauthorized services,
• Any damage that may occur during transportation or storage of the product
• Not preserving the product in its original packaging until the installation stage,
• Incorrect and poor electrical connections, failures due to incorrect voltage applications, frequent repetition of voltage fluctuations,
• Any damage that may occur as a result of incorrect fuel usage or, foreign substances in the fuel used or using of the product without any fuel,
• Any damage that may occur due to foreign particles entered into the product during installation and operation,
• Failures due to incorrect device selection,
• Any damage to unit due to natural disasters,
• Original serial number of device does not exist on the product or destroyed, the warranty period is over
• The risks during transportation of device under the responsibility of customer belong to the customer.
• Presence of misuse faults are indicated in the reports issued by authorized service stations or our authorized agent, dealer, representative or our factory in case of unavailability of authorized service stations.

ISSUES THAT CUSTOMER MUST CONSIDER REGARDING WARRANTY 

Please take precautions indicated below.

1. Please use your product according to the instructions given.
2. When having a service request upon your product, you can reach us via Call Center and via phone numbers provided in the guide.

WARRANTIES

Warranty of Ecostar Burners

Warranty of Ecostar Condensing Boilers and Water Heaters