Boiler Error Codes Problems and Solutions

EcoBlog

Back

Boiler Error Codes Problems and Solutions

Boilers are essential devices that provide heating and hot water for homes and workplaces. However, malfunctions may occur from time to time due to various reasons. Boiler error codes are highly beneficial in identifying the source of the problem and offering quick solutions. In this article, we provide comprehensive information on boiler error codes, common issues, and solutions.

What Are Boiler Error Codes?

Boilers use an electronic panel to notify users of malfunctions or problems through error codes. These error codes may vary depending on the brand and model of the boiler. However, in general, these codes help both technicians and users easily understand the issue.

The Importance of Boiler Error Codes

  • Quick Diagnosis: Helps identify the source of the issue promptly.
  • Time Saving: Reduces the time needed for technicians to resolve the issue.
  • Safe Usage: Prevents the escalation of problems or hazardous situations.

What Are the Boiler Error Codes

Boiler error codes provide crucial information for fault detection and resolution. Users can identify the cause of faults and apply appropriate solution steps using the following list. Here are detailed error codes and solutions for Ecodense WT-S ONE Premix Condensing Boilers

E01 - Failed Ignition
Description: A lockout signal appears when no flame is detected, and ignition attempts stop.
Solution:

  • Check the gas inlet and gas valve.
  • Perform manual or remote reset.

E02 - Faulty Flame Formation
Description: Flame formation is detected even though there is no heat demand.
Solution:

  • Check the gas valve.
  • Perform manual or remote reset.

E03 - Sensor Overheating Error
Description: High limit temperature protection is triggered in the flow or return temperature sensor.
Solution:

  • Ensure the radiator valves are open.
  • Perform manual or remote reset.

E05 - Fan Feedback Error
Description: This error occurs when the fan driver does not receive a tachometer signal from the fan.
Solution:

  • Check the fan connections and operation.
  • Perform manual or remote reset.

E08 - Ignition Circuit Error
Description: The detected flame level is outside the expected limits.
Solution:

  • Check the electronic board and ignition system.

E09 - Gas Valve Feedback Fault
Description: The gas valve feedback cannot communicate with the control board.
Solution:

  • Check the gas valve connections.

E12 - EEPROM (Software) Fault
Description: EEPROM verification failed, and data is corrupted.
Solution:

  • Have the electronic board checked by an authorized technician.

E15 - Sensor Temperature Drift Error
Description: The drift sensor validation has failed.
Solution:

  • Check the sensor connections.
  • Perform manual or remote reset.

E16 - Return Temperature Sensor Lockout Error
Description: During the test, the return temperature sensor locks up.
Solution:

  • Perform manual or remote reset.

E17 - Flow Temperature Sensor Lockout Error
Description: During the test, the flow temperature sensor locks up.
Solution:

  • Check the sensor and perform a reset.

E18 - NTC Sensor Crack Error
Description: The NTC sensor is faulty or cracked.
Solution:

  • Have the sensor checked.
  • Perform manual reset.

E21 - Electronic Board Fault
Description: The electronic board is not functioning properly; ADC test failed.
Solution:

  • Have the electronic board checked by an authorized service.

E33 - Return Temperature Sensor Fault
Description: The return temperature sensor is outside the normal range (short circuit or open circuit).
Solution:

  • Check the sensor cables.
  • Contact technical service if necessary.

E35 - Flow Temperature Sensor Fault
Description: The flow temperature sensor is outside the normal range (short circuit or open circuit).
Solution:

  • Check the sensor connections.
  • Contact technical service.

E03 - High Limit Temperature Fault
Description: Flow or return temperature exceeds 100°C.
Solution:

  • Check the system's pressure level.
  • Perform manual reset.

F13 - Excessive Reset Error
Description: The device triggers an error if it is reset more than 5 times within one hour.
Solution:

  • Turn off the device completely, wait, and then restart it.

F33 - Return Temperature Sensor Fault
Description: The sensor may be faulty or disconnected.
Solution:

  • Check the sensor connections.

F35 - Flow Temperature Sensor Fault
Description: The sensor is outside the normal operating range.
Solution:

  • Check the sensor and cables.

F40 - Low Water Pressure Fault
Description: This error appears when the water pressure is low.
Solution:

  • Use the filling valve to set the water pressure to 1.5-2 bar.

F47 - High Water Pressure Fault
Description: The water pressure exceeds 3 bar.
Solution:

  • Use the discharge valve to release excess water.

Electric Combi Boiler Error Codes 

E03 - High Limit Temperature Error

Description: An error occurs when the flow or return temperature exceeds 100°C.
Solution:

  • Check radiator valves and system circulation.
  • The error resets when the temperature drops to 85°C.

E04 - Contactor Not Engaged

Description: This error occurs if a signal is received from the contactor despite no command being sent.
Solution:

  • Check the contactor connections.
  • The error resets automatically when the signal disappears.

E80 - Flow-Return Temperature Sensor Test Error

Description: The test between the central heating flow and return temperature sensors fails.
Solution:

  • Check the sensor connections.
  • Perform a manual reset to clear the error.

F13 - Excessive Reset Error

Description: This error appears if the device is reset more than 5 times within one hour.
Solution:

  • Turn off the boiler completely and restart it.
  • If the error persists, contact an authorized service center.

F33 - Return Temperature Sensor Error

Description: This error occurs when the return temperature sensor is not connected or has a short circuit.
Solution:

  • Check the sensor connections.
  • The system returns to normal operation once the issue is resolved.

F35 - Flow Temperature Sensor Error

Description: This error occurs when the flow temperature sensor is not connected or has a short circuit.
Solution:

  • Check the flow temperature sensor.
  • Once the issue is resolved, the system resumes normal operation.

F40 - Low Water Pressure Error

Description: The error appears when water pressure is low or if there’s a short circuit in the cable.
Solution:

  • Use the boiler’s filling valve to bring the water pressure to 1.5-2 bar.
  • The device starts operating once the pressure normalizes.

F47 - High Water Pressure Error

Description: The error occurs when the water pressure exceeds 3 bar.
Solution:

  • Discharge excess water from the system to lower the pressure.
  • The system returns to normal once the issue is resolved.

F52 - Domestic Hot Water Temperature Sensor Error

Description: The error occurs when the domestic hot water temperature sensor is not connected or has a short circuit.
Solution:

  • Check the sensor connections.
  • The boiler returns to normal operation once the issue is resolved.

Additional Protection Functions and Solutions

Pump Lock Protection Function

If the pump is not operated for 24 hours, it automatically runs for 5 seconds to prevent locking.

  • This feature remains active even in fault or stand-by conditions.

Three-Way Valve Protection Function

The three-way valve changes position for 10 seconds if it is not operated for 24 hours to prevent locking.

  • If there is a demand, the valve switches to its normal position.

Anti-Freeze Protection Function

To activate anti-freeze protection, the following conditions must be met:

  • The device’s electrical power supply must be on.
  • Radiator valves must be open.
  • The system water pressure must be at an appropriate level.

Recommendation: Use antifreeze or drain the system to prevent water in the pipes from freezing.
Note: Anti-freeze protection only protects the boiler, not the system pipes.

Common Boiler Error Codes and Meanings

While error code naming may vary by brand, some common error codes are shared across most boilers:

  1. E01 – Ignition Error
    Cause: Gas valve closed, gas interruption, or an issue with gas flow.
    Solution: Check the gas valve. If gas is unavailable, contact your gas provider.
  2. E02 – Overheating (Limit Thermostat Error)
    Cause: Blocked radiator filter, pump failure, or circulation issue.
    Solution: Clean the radiator filter under the boiler. Seek assistance from technical service.
  3. E03 – Airflow Problem
    Cause: Blocked flue, fan failure, or air pressure switch issue.
    Solution: Check the flue pipe to ensure it’s clean. If the issue persists, call technical service.
  4. E04 – Low Water Pressure
    Cause: Reduced water in the boiler or a leak in the system.
    Solution: Check boiler pressure; it should be between 1-2 bar. If low, refill the water.
  5. E05 – Temperature Sensor Fault
    Cause: Faulty temperature sensor or disconnected cables.
    Solution: Reset the boiler. If the issue continues, contact technical service.
  6. E06 – Domestic Hot Water Sensor Fault
    Cause: Faulty hot water sensor or short circuit.
    Solution: Perform a reset. If unresolved, seek expert assistance.

Preventing Boiler Faults

To minimize boiler faults, apply regular maintenance and checks:

  • Regular Maintenance: Have your boiler serviced annually.
  • Water Pressure Check: Regularly monitor the boiler pressure.
  • Flue Cleaning: Ensure the flue is clean and unobstructed.
  • Filter Cleaning: Clean radiator and system filters periodically.

Importance of Technical Service for Error Codes

While some error codes can be resolved with simple solutions, others require professional intervention.
Benefits of Technical Service:

  • Expert Intervention: Quick and accurate resolution of issues.
  • Warranty Coverage: Avoid voiding your warranty with incorrect interventions.
  • Safety: Ensure safe handling of gas and electrical issues.

Boiler error codes are essential for diagnosing and understanding faults in your system. By interpreting these codes correctly, you can resolve minor issues on your own. However, for complex and technical problems, it is essential to contact a professional service. With regular maintenance and checks, you can minimize boiler faults and enjoy long-term, efficient performance.